The paper initiates from two assumptions: the first one is that globalization is an inevitable phenomenon, characterizing our development era, a phenomenon that the human society is forced to understand, because for the first time, it questions the surviving and evolution of the human society....

This case study explores intercultural awareness and communication skills as part of the essential skills set of managers operating in today’s international hospitality and tourism industry. The movement of labour across the world, encouraged by push and pull factors in different economies...