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CRM as a trend in business and business philosophy consists of a series of complex and diverse business resources such as: modern technological resources, information resources, human resources and all other procedural resources which serve to improve services to end user and customer. Tourism...
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decades. This was meant to foster competition and choice which in turn was thought to increase quality while decreasing prices …. Such progressive liberalisation led to public services increasingly falling within the ambit of competition laws which in … turn partly required further liberalisation in some competition law regimes. However, there are certain tensions between …
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in Southern California. We find that increases in the degree of competition for HMO patients decrease risk …-adjusted hospital mortality rates. Conversely, increases in competition for Medicare enrollees are associated with increases in risk …We seek to estimate the effects of competition for both Medicare and HMO patients on the quality decisions of hospitals …
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