The use of online services such as social networking sites or search engines is generally governed by one or more usage policies, such as terms of service, end-user license agreements, and privacy policies. To facilitate effective dissemination of policy information, structured policy data...

This book provides a holistic overview of the major advances that have been made in the context of Service Science with a focus on IT-enabled services. To address challenges in collaborative, social-centric, ad-hoc, dynamic and open environments, the book studies IT-enabled service systems from...