Riedl, Christoph F.; Leimeister, Jan Marco; Krcmar, Helmut - Universität <Kassel> / Fachgebiet Wirtschaftsinformatik - 2009
As the importance of services in our society increases, so does the importance of systematic approaches to develop theseservices – commonly termed New Service Development (NSD). An increasing proportion of services are now electronicservices delivered over the Internet. The purpose of this...
