This two volume encyclopedia covers the e-technologies field. It includes contributions highlighting current concepts, trends, challenges, applications, and dot.com experiences in the field of e-commerce, e-government, and mobile commerce. With over 200 contributions from more than 300 experts...

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher