Electronic services delivered over the Internet are gaining importance in the business world. Thisarea has seen an increase in scientific interest over the past years under the labels “Internet ofServices” and Web-service ecosystems. The paper develops a conceptual framework of actors...

As the importance of services in our society increases, so does the importance of systematic approaches to develop theseservices – commonly termed New Service Development (NSD). An increasing proportion of services are now electronicservices delivered over the Internet. The purpose of this...

The Internet has spurred a phenomenal growth of virtual communities (VC). VCs can range fromsimple information exchange based forums to more complex networks supporting new productdevelopment. For example, communities of interest based forums such as investment-relatedVirtual Communities bring...

1 Zielsetzung und Aufbau der Arbeit -- 1.1 Motivation der Arbeit -- 1.2 Forschungsleitende Fragestellungen -- 1.3 Ablauf und Aufbau der Arbeit -- 2 Methodologie -- 2.1 Wissenschaftstheoretische Grundlagen -- 2.2 Der Forschungsprozess -- 2.3 Verwendete Forschungsmethoden -- 3 Virtuelle...