The explosion of business to consumer electronic commerce creates newchallenges for companies to design electronic systems and interactions that retaincustomers and increase sales. This exploratory study examines the impacts of selectsystem design and other variables that can influence customer...

With the explosion of business to consumer commerce on the web, manycompanies are faced with new challenges in their efforts to retain customers and increasesales. Our study explores some of the important factors that increase customer intentionto return and the number of unplanned purchases...

The Internet and the Web Information Systems (WIS) create new channels for communicationsbetween governments, corporations and individuals. Governments collect, generate anddisseminate vast amounts of information. In a market driven and democratic society, thisinformation is vital to enhance the...

The Internet and the emerging global infostructure pose new opportunitiesand threats to businesses. This paper looks at the implications of theseemerging low cost communications infrastructures on business practice andstrategy. I examine how firms are using the Internet to improve...