Traditional ways of managing information technology (IT) service providers are no longer applicable as companies use more and more services provisioned in the cloud. Therefore, organizations are looking for new ways to manage their relationship with cloud providers. The shift from...

Traditional ways of managing information technology (IT) service providers are no longer applicable as companies use more and more services provisioned in the cloud. Therefore, organizations are looking for new ways to manage their relationship with cloud providers. The shift from...

Artificial intelligence (AI) offers organizations much potential. Considering the manifold application areas, AI’s inherent complexity, and new organizational necessities, companies encounter pitfalls when adopting AI. An informed decision regarding an organization’s readiness increases the...