In many markets consumers form long-term relationships with firms. In such settings, a firm's existing customers are valuable assets whose "loyalty" must be maintained through continued investment. In this paper we assume that consumer loyalty is strengthened with repeated buying but may erode...

One striking development associated with the explosion of e-commerce is the increased transparency of sellers' quality history. In this paper we analyze how this affects firms' incentives to invest in quality when the outcome of investment is uncertain. We identify two conflicting effects. On...

One striking development associated with the explosion of e-commerce is the increased transparency of sellers' quality history. In this paper we analyze how this affects firms' incentives to invest in quality when the outcome of investment is uncertain. We identify two conflicting effects. On...

The prospect of capital obsolescence inhibits investment. Investors thus become more optimistic when the obsolescence of their capital slows down. We propose a model with no fixed costs of investment, and random technological progress that induces obsolescence of capital in place. Spikes occur...

In many markets consumers form long-term relationships with firms. In such settings, a firm's existing customers are valuable assets whose ‘loyalty' must be maintained through continued investment. In this paper we assume that consumer loyalty is strengthened with repeated buying but may erode...

We consider how facilitating consumer's ability to compare firms' past performace with that of their competitors affects firms' incentives to invest in quality of experience goods. We show that, counterintuitively, when consumers are better informed and investment in quality is noisy, firms may...