The aim of this article is comparison between Muslims' and non-Muslims' satisfaction towards Islamic banks in Malaysia by using SERVQUAL and CARTER model. This research also studies the importance of compliance term in CARTER model by comparison between two models. Data collection is based on...

This research studies the level of awareness which Malaysians have in relation to the culture of Islamic banking, their attitude towards Islamic banking, and a ranking of the bank selection criteria. And for each part of the study, it will be studied the difference between Muslim and non-Muslim...