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Customer Loyalty Toward Islamic and Conventional Banks; Mediator Role of Customer Satisfaction
Rahman, Amin - 2016
.The paper examine three independent factors i.e. Bank services, Bank reputation and religious perspective along with a mediator … done using SPSS (edition 22) software. The Result of the study shows that there is positive relation among Bank services …, Bank Image and religious Perspective on customer satisfaction which directly leading to customer loyalty. With the help of …
Persistent link: https://www.econbiz.de/10012980368
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The Determinants of Service Quality and its Impact on Customer Satisfaction (A Survey of Islamic Banks Customers in Indonesia)
Wahyuni, Salamah - 2018
Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...
Persistent link: https://www.econbiz.de/10012926692
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The Determinants of Service Quality and Its Impact on Customer Satisfaction (A Survey of Islamic Banks Customers in Indonesia)
Wahyuni, Salamah - 2018
Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its impact on customer satisfaction.Methodology/Technique – Questionnaires were distributed to 300 people, with 286 respondents having completed and returned the questionnaires. A...
Persistent link: https://www.econbiz.de/10012922529
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Service quality and the moderating effect of Shari'ah perception on client satisfaction : a comparison of Islamic and conventional microfinance in Pakistan
Khan, Sarah; Akhter, Waheed - In: Cogent economics & finance 5 (2017) 1, pp. 1-20
Microfinance is an emerging concept which is improving the socioeconomic status of customers. This study assesses customer satisfaction of clients of Islamic and conventional microfinance providers using a sample of 578 clients i.e. 289 from each side. Akhuwat and Kashf (Islamic microfinance)...
Persistent link: https://www.econbiz.de/10011881235
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Comparing the Change in Efficiency of the Western and Islamic Banking Systems
Said, Ali - 2013
economic downturn, using 2006 as baseline. Relative assets size and bank classification were used to compare the change in … different depending upon the bank type. The financial crisis had the greatest impact on the efficiency of small commercial …
Persistent link: https://www.econbiz.de/10013091294
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Financial Resilience : A Comparative Study of Islamic and Conventional Banking Systems
Khan, Areeba - 2017
Objective – The purpose of this paper is to elucidate the financial resilience perspective in banks, with an aim to distinguish empirically between Islamic and Conventional Commercial Banks with respect to short term and long term financial resilience.Methodology/Technique – Panel data...
Persistent link: https://www.econbiz.de/10012952059
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Customer satisfaction in the digital era : evidence from Islamic banking
Zouari, Ghazi; Abdelhedi, Marwa - In: Journal of innovation and entrepreneurship : JIE 10 (2021), pp. 1-18
. Resultsare drawn from a self-completed survey of a convenience sample of 145 TunisianIslamic bank customers for the year 2018 …
Persistent link: https://www.econbiz.de/10012482881
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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
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Customer loyalty to Islamic banks : evidence from Indonesia
Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27
used to determine the factors of customer loyalty of state-owned and private Islamic bank. The findings suggest that the …
Persistent link: https://www.econbiz.de/10012655131
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The Effect of Customers Beliefs about Their Bank, on Their Loyalty in Islamic Banking Relationships, and Intention to Leave : The Role of Trust, Dissatisfaction with Banking Channe...
Hussain, Hafiz Ishtiaque; Siddiqui, Danish Ahmed - 2021
beliefs about their bank, namely Benevolence, Competence, and Integrity beliefs increase the trust and decrease the … increase Customer loyalty, and lower the Intention to leave the bank. Empirical validity was established by conducting a survey … Commitment, and Customer intimacy. They both also directly affect the Intention to leave the bank, trust also positively affects …
Persistent link: https://www.econbiz.de/10013311154