This chapter aims at analysing banking litigations according to a behavioural perspective. The purpose is to uncover the intensity of affection for distortions or cognitive biases suffered by customers and to do an impact assessment. In fact, perfect rationality during the decision-making...

The Italian and German banking systems shared similar characteristics early in the 1990s but have evolved in different directions since then: Italy privatized its publicly-owned banks while Germany has maintained a large share of state-owned savings banks. Contemporaneously, banks in both...