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The Drivers of Customer Satisfaction for Academic Library Services : Managerial Hints from an Empirical Study on Two Italian University Libraries Using the Kano Model
Dominici, Gandolfo; Basile, Gianpaolo; Palumbo, Federica - 2015
The intent of this qualitative research is to investigate and understand the requisites of customer satisfaction for academic libraries’ users and to give managerial hints for the implementation of user centred academic library services. To this aim, we analyse the library services of two...
Persistent link: https://www.econbiz.de/10014036397
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European university libraries: Current status and developments
Vosper, Robert (contributor) - 1964
Persistent link: https://www.econbiz.de/10003124400
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Über mittelalterliche Bibliotheken
Gottlieb, Theodor - 1955 - Unveränderter photomechanischer Nachdruck der 1890 im Verlag Harrassowitz, Leipzig, erschienenen Ausgabe
Persistent link: https://www.econbiz.de/10000515738
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Annuario delle biblioteche italiane
Associazione Fascista della Scuola / Sezione Bibliotecari; … - Roma : Palombi; 1933: Firenze - Nachgewiesen E.F. 12=1933/34(1933); [N.F. 1.]1949/52; …
Persistent link: https://www.econbiz.de/10000359152
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Statistiche culturali
Istituto Nazionale di Statistica; Istituto Centrale di … - Roma - 1.1954 - 4.1958; 26.1986(1987) - 27.1987(1988); …
Persistent link: https://www.econbiz.de/10000361168
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Italiens Bibliotheken
In: Das Leben in Italien : Dokumente u. Berichte 17 (1969) 3, pp. 189-196
Persistent link: https://www.econbiz.de/10003593074
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Neues Leben an italienischen Bibliotheken : Bericht über den Bibliothekarkongress zu Triest und über den italienischen Gesamtkatalog
Wieder, Joachim - In: Zeitschrift für Bibliothekswesen und Bibliographie : … 3 (1956) 4, pp. 309-314
Persistent link: https://www.econbiz.de/10003016300
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Biblioteca
Morelli, Walter (contributor) - 19XX
Persistent link: https://www.econbiz.de/10003087061