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The Drivers of Customer Satisfaction for Academic Library Services : Managerial Hints from an Empirical Study on Two Italian University Libraries Using the Kano Model
Dominici, Gandolfo; Basile, Gianpaolo; Palumbo, Federica - 2015
The intent of this qualitative research is to investigate and understand the requisites of customer satisfaction for academic libraries’ users and to give managerial hints for the implementation of user centred academic library services. To this aim, we analyse the library services of two...
Persistent link: https://www.econbiz.de/10014036397
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La formazione e lʹimportanza sociale della Biblioteca della Camera dei Deputati
Furlani, Silvio - In: Buch - Bibliothek - Leser : Festschrift für Horst …, (pp. 209-220). 1969
Persistent link: https://www.econbiz.de/10002186188
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Die Geschichte der Bibliothek des italienischen Parlaments und die Entwicklung des italienischen Bibliothekswesens
Furlani, Silvio - In: Zentralblatt für Bibliothekswesen 91 (1977) 12, pp. 553-559
Persistent link: https://www.econbiz.de/10002186206
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Le Biblioteche universitarie napoletane: critiche e proposte
Demarco, Domenico - In: Studi economici : rivista quadrimestrale 15 (1960) 2/3, pp. 202-211
Persistent link: https://www.econbiz.de/10002076921
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Le biblioteche di stato
1957
Persistent link: https://www.econbiz.de/10002310963
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Una biblioteca che sarebbe piaciuta a Cesare
Nava, Giovanni - In: Homo faber : rassegna internazionale del lavoro e della … 17 (1966), pp. 10367-10368
Persistent link: https://www.econbiz.de/10002560879
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La Biblioteca della Camera [dei deputati]
Perticone, Giacomo - 1933
Persistent link: https://www.econbiz.de/10002626306
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Biblioteca
19XX
Persistent link: https://www.econbiz.de/10003087067
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La Biblioteca e il Centro nazionale di documentazione scientifico-tecnica del C.N.R.
1952
Persistent link: https://www.econbiz.de/10003087498
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European university libraries: Current status and developments
Vosper, Robert (contributor) - 1964
Persistent link: https://www.econbiz.de/10003124400