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Statistical techniques for continuous improvement : a citizen's satisfaction survey

Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284

Persistent link: https://www.econbiz.de/10003978216

Testing a customer satisfaction model for online services

Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International journal of quality and service sciences 3 (2011) 1, pp. 69-92

Persistent link: https://www.econbiz.de/10009012259

Testing a customer satisfaction model for online services

Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International Journal of Quality and Service Sciences 3 (2011) 1, pp. 69-92

Purpose – The paper aims to illustrate the results of a testing activity of a general customer satisfaction management model designed for online services provided by public administrations. Design/methodology/approach – The results are part of a wider research project, aimed at the...

Persistent link: https://www.econbiz.de/10014802464

Supervising third-party control bodies for certification: The case of organic farming in Italy

Zezza, Annalisa; De Maria, Federica; Laureti, Tiziana; … - In: Agricultural and Food Economics 8 (2020) 1, pp. 1-14

The organic food certification system in Italy, based on the EU legislation, relies on private control bodies (CBs) that are supervised by national authorities. The aim of this paper is to investigate whether it is possible to test for differences in controls outcome based on CBs' behavior. To...

Persistent link: https://www.econbiz.de/10012613870

Measuring the efficiency of teaching activities in Italian universities : an information theoretic approach

Laureti, Tiziana; Secondi, Luca; Biggeri, Luigi - In: Economics of education review 42 (2014), pp. 147-164

Persistent link: https://www.econbiz.de/10010511572

I farmers' market : la mano visibile del mercato ; aspetti economici, sociali e ambientali delle filiere corte

Marino, Davide (contributor); Cicatiello, Clara (contributor) - 2012

Persistent link: https://www.econbiz.de/10009762205

Participation and commitment in third-party research funding : evidence from Italian universities

Bonaccorsi, Andrea; Secondi, Luca; Setteducati, Enza; … - In: The journal of technology transfer 39 (2014) 2, pp. 169-198

Persistent link: https://www.econbiz.de/10010342525

Supervising third-party control bodies for certification : the case of organic farming in Italy

Zezza, Annalisa; De Maria, Federica; Laureti, Tiziana; … - In: Agricultural and Food Economics : AFE 8 (2020) 26, pp. 1-14

Persistent link: https://www.econbiz.de/10012406055

Back to the Future? Understanding Change in Food Habits of Farmers' Market Customers

Pascucci, Stefano; Cicatiello, Clara; Franco, Silvio; … - In: International Food and Agribusiness Management Review 14 (2011) 4

Persistent link: https://www.econbiz.de/10009365698

The evolution of Barilla's durum wheat supply chain contracts for triple bottom line benefits

Formentini, Marco; Sodhi, ManMohan S.; Tang, Christopher S. - In: Organizing supply chain processes for sustainable …, (pp. 109-126). 2016

Persistent link: https://www.econbiz.de/10011551669