Hartman, Sandra J.; Fok, Lillian Y.; Li, Jing; Fok, Wing M. - In: Competitiveness Review: An International Business Journal 19 (2009) 3, pp. 224-238
Purpose – The purpose of this paper is to investigate the relationships between organizational culture, the adoption and extent of use of quality management (QM) programs, as well as extent of use of traditional information systems (TIS), e‐commerce (E‐C) and customer relationship...
