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A comparative study on the effect of service quality of firms undertaking O2O commerce on customer satisfaction and repurchase intention in Korea, China and Japan
Moon, Hee-Cheol; Chung, Jae-eun - In: Journal of international trade & commerce 14 (2018) 5, pp. 115-134
Persistent link: https://www.econbiz.de/10011949496
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Consumer switching behavior and bundling : an empirical study of Japan's retail energy markets
Murakami, Reiko - In: International journal of economic policy studies 16 (2022) 2, pp. 443-463
Persistent link: https://www.econbiz.de/10013433336
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Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.; Laroche, Michel; Zhang, Man; Cho, … - In: Journal of business research : JBR 62 (2009) 10, pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
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Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung; Lee, Hyung-ryong - In: Journal of air transport management 15 (2009) 6, pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
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How do Asia's two most important consumer markets differ? : Japanese–Chinese differences in customer satisfaction and its formation
Frank, Björn; Abulaiti, Gulimire; Torrico, Boris Herbas; … - In: Journal of business research : JBR 66 (2013) 12, pp. 2397-2405
Persistent link: https://www.econbiz.de/10010209687
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The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi; Suzuki, Hideo; Schvaneveldt, Shane J. - In: Total quality management & business excellence 30 (2019) 11, pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
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Effect of consumer experience quality on participant engagement in Japanese running events
Yamaguchi, Shiro; Yoshida, Masayuki - In: Sport marketing quarterly : preferred journal of the … 31 (2022) 4, pp. 278-291
Persistent link: https://www.econbiz.de/10013532040
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Empirical analysis of service quality in Japan's small package market
Maruyama, Shoji - In: Competition and regulation in the postal and delivery sector, (pp. 107-122). 2008
Persistent link: https://www.econbiz.de/10003652000
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Rental externality, tenure security, and housing quality
Iwata, Shinichiro; Yamaga, Hisaki - In: Journal of housing economics 17 (2008) 3, pp. 201-211
Persistent link: https://www.econbiz.de/10003772208
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Supply-chain culture clashes in Europe : Pitfalls in Japanese service opererations
Koster, René de (contributor); Shinohara, M. (contributor) - 2006
Persistent link: https://www.econbiz.de/10003277692