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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi; Suzuki, Hideo; Schvaneveldt, Shane J. - In: Total quality management & business excellence 30 (2019) 11, pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
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The service level agreements at Japanese companies and its expansion
Sonoda, Tomoaki - In: Management of service businesses in Japan, (pp. 155-165). 2013
Persistent link: https://www.econbiz.de/10009682259
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Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori; Kubota, Yukihiro - In: Journal of air transport management 57 (2016), pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
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Service quality perception of customers : a study of toyota motors in India
Baber, Hasnan - In: Organizations and markets in emerging economies 9 (2018) 2, pp. 311-323
The study is aimed to explore the gap between the level of expectation in service quality and service perception and its influence on customer satisfaction of Toyota customers in India. A 25-item questionnaire was used to collect primary data from 1721 customers of selected states. Data was...
Persistent link: https://www.econbiz.de/10012193730
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Examining the Japanese leadership orientations and their changes
Mujtaba, Bahaudin G.; Isomura, Kazuhito - In: Leadership & organization development journal 33 (2012) 4, pp. 401-420
Persistent link: https://www.econbiz.de/10009576536
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Relationships among leader-member exchange, person-organization fit and work attitudes in Japanese and Korean organizations : testing a cross-cultural moderating effect
Jung, Yuhee; Takeuchi, Norihiko - In: The international journal of human resource management 25 (2014) 1, pp. 23-46
Persistent link: https://www.econbiz.de/10010230562
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Leadership and followers' work goals : a comparison between Japan and the UK
Fukushige, Aya; Spicer, David P. - In: The international journal of human resource management 22 (2011) 10, pp. 2110-2134
Persistent link: https://www.econbiz.de/10009273922
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A consideration of the dimensions of servant leadership in intercultural contexts : a focal case study of a UK executive in Japan
Ashta, Ashok; Stokes, Peter - In: Asian journal of business ethics : AJBE 12 (2023) 2, pp. 347-368
Persistent link: https://www.econbiz.de/10015056563