The higher education system represents a vital means for a country to nurture its economic development and social cohesion. All over the world there has been an increasing interest in quality assurance (QA) in higher education, reflecting both the growing importance of higher education services...

Today’s rough competition at a global level in all spheres of activity imposes companies worldwide to make sustained efforts in order to improve their products, services and processes. The automotive industry has always provided valuable examples of companies that achieved business excellence...

The higher education system represents a vital means for a country to nurture its economic development and social cohesion. All over the world there has been an increasing interest in quality assurance (QA) in higher education, reflecting both the growing importance of higher education services...