This paper outlines the key events and changes which have resulted in the transformation of the RHP Bearings Blackburn foundry from potential closure to a successful business unit within the NSK‐RHP European operation. It deals with aspects such as people development, policy deployment,...

Discusses how Japanese companies are using quality policy deployment to help them achieve their strategic business goals. Reports how Western companies can utilize this technique. Exemplifies the policy management system. Contends it helps ensure that the quality improvement activities are...