1. Introduction -- 2. (A Very Short) History of Process Management -- 3. (A Very Short) Introduction to Burnout -- 4. Identifying Burnout Using Process Management Inventory -- 5. Burnout Prevention Using Process Management Tools -- 6. Let’s Practise and Make It Tangible -- 7. Can a Firm...

" For decades, jobs with good pay and decent benefits in service, manufacturing, and retail have gone overseas, eviscerating America's middle class and setting off a chain reaction of problems for the country as a whole. Up until now, defenders of the new system have argued that American...