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Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention

Walsh, Gianfranco - In: European management journal 29 (2011) 1, pp. 67-78

Persistent link: https://www.econbiz.de/10008858262

Extra- and intra-organizational drivers of workplace diviance

Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153

Persistent link: https://www.econbiz.de/10010412907

Employee emotional labour and quitting intentions : moderating effects of gender and age

Walsh, Gianfranco; Bartikowski, Boris - In: European journal of marketing : EJM 47 (2013) 8, pp. 1213-1237

Persistent link: https://www.econbiz.de/10009786593

Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects

Walsh, Gianfranco; Dahling, Jason J.; Schaarschmidt, Mario - In: Journal of service management 27 (2016) 4, pp. 534-562

Persistent link: https://www.econbiz.de/10011563670

Perceived external reputation as a driver of organizational citizenship behavior : replication and extension

Schaarschmidt, Mario; Walsh, Gianfranco; Ivens, Stefan - In: Corporate reputation review : an international journal 18 (2015) 4, pp. 314-336

Persistent link: https://www.econbiz.de/10011474515

Service employees' job demand and two types of deviance : the moderating role of organizational resources

Hammes, Eva Katharina; Walsh, Gianfranco - In: Marketing : ZFP ; journal of research and management 39 (2017) 1, pp. 15-26

Persistent link: https://www.econbiz.de/10011780836

Employee emotional labour and quitting intentions: moderating effects of gender and age

Walsh, Gianfranco; Bartikowski, Boris - In: European Journal of Marketing 47 (2013) 8, pp. 1213-1237

Purpose – Service employees frequently engage in emotional labour to express emotions to customers that conform with organizational display rules. Previous studies report equivocal findings regarding the relationships among emotional labour, job satisfaction, and quitting intentions. This...

Persistent link: https://www.econbiz.de/10014722935