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Emotional labor within teams : outcomes of individual and peer emotional labor on perceived team support, extra-role behaviors, and turnover intentions
Becker, William; Cropanzano, Russell; Van Wagoner, Phoenix - In: Group & organization management : an international journal 43 (2018) 1, pp. 38-71
Persistent link: https://www.econbiz.de/10011857697
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The effect of job outcomes among call centre customer service representatives in India
Surana, Shilpa Jain; Singh, Anup K. - In: International journal of intelligent enterprise : IJIE 1 (2007/12) 3/4, pp. 270-289
Persistent link: https://www.econbiz.de/10009744411
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Fake it or make it to stay? : a case of Pakistani frontline emergency rescue workers
Nauman, Shazia; Zheng, Connie; Imam, Hassan - In: International journal of human resource management 34 (2023) 4, pp. 716-744
Persistent link: https://www.econbiz.de/10014322380
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How emotional labor affects job performance in hospitality employees : the moderation of emotional intelligence
Hori, Nairei; Chao, Ren-Fang - 2022
Persistent link: https://www.econbiz.de/10013355351
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Role of leaders' emotional labor toward leader's job satisfaction and emotional exhaustion : moderating role of psychological capital
Noreen, Sania; Nisar, Qasim Ali; Haider, Shahbaz; Tan … - In: Gadjah Mada international journal of business 23 (2021) 1, pp. 36-54
Persistent link: https://www.econbiz.de/10012705210
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Emotional labour and its psychometric outcomes on the service providers of the hotel industry
Saini, Dipneet; Singh, Manjit - In: International journal of leisure and tourism marketing … 7 (2020) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10012513427
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Faking versus feeling emotions : does personality-job fit make a difference
Zvobgo, Varaidzo; Abraham, Romeo; Sabharwal, Meghna - In: Public personnel management 51 (2022) 1, pp. 125-148
Persistent link: https://www.econbiz.de/10013257952
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Self-efficacy as a mediator and moderator between emotional labor and job satisfaction : a case study of public service employees in Taiwan
Hsieh, Chih-Wei; Hsieh, Jun-Yi; Huang, Irving Yi-Feng - In: Public performance & management review 40 (2016) 1, pp. 71-96
Persistent link: https://www.econbiz.de/10011815714
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Emotional labor and job satisfaction : does social support matter?
Asumah, Sampson; Agyapong, Daniel; Owusu, Nicodemus Osei - In: Journal of African business 20 (2019) 4, pp. 489-504
Persistent link: https://www.econbiz.de/10012180420
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Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees
Lee, Hyun Jung - In: Public performance & management review 41 (2018) 4, pp. 723-744
Persistent link: https://www.econbiz.de/10011977969