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Understanding employee delight and voice from the internal marketing perspective
Kim, Mi Ran; Knutson, Bonnie J.; Han, Jaebum - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 260-286
Persistent link: https://www.econbiz.de/10011292866
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The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588
Persistent link: https://www.econbiz.de/10011578856
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Hotel employees' organizational behaviors from cross-national perspectives
Kim, Mi Ran; Choi, Laee; Knutson, Bonnie J.; … - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3082-3100
Persistent link: https://www.econbiz.de/10011804942
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Hotel employees’ organizational behaviors from cross-national perspectives
Kim, MiRan; Choi, Laee; Knutson, Bonnie J.; … - In: International Journal of Contemporary Hospitality Management 29 (2017) 12, pp. 3082-3100
Purpose This study aims to examine the relationships among leader–member exchange (LMX), employee voice, team–member exchange (TMX), employee job satisfaction and employee commitment to customer service (ECCS) across the USA and Chinese cultures within the hotel context....
Persistent link: https://www.econbiz.de/10014764273