Using a multi-level analysis of a sample of 193 employees matched to 58 managers in a regional Australian hospital, this paper examines the effects of management and employee perceptions of high-performance work systems (HPWS) on HR outcomes. These relationships are examined across four distinct...

Purpose – The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in‐house/outsourced, public and private sectors and the implications of these findings on human resource management (HRM). Design/methodology/approach – This...

Purpose – To examine the experience of agency employment for workers and employers' use of agency workers in Britain to evaluate competing claims made about this form of work. Design/methodology/approach – This paper draws on results from three recent representative surveys of employment in...

Purpose – The purpose of this paper is to examine the management of agency workers in Australia and, in particular, to identify the challenges presented to HRM by agency work. Design/methodology/approach – After briefly reviewing the data on the incidence and growth of agency work in...