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Employee loyalty : an exploration of staff commitment levels towards retailing, the retailer and the store
Foster, Carley; Whysall, Paul; Harris, Lynette - In: The international review of retail, distribution and … 18 (2008) 4, pp. 423-435
Persistent link: https://www.econbiz.de/10003771921
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Job dissatisfaction among retail employees : a study of three leading UK retailers
Whysall, Paul; Foster, Carley; Harris, Lynette - In: The international review of retail, distribution and … 19 (2009) 2, pp. 179-198
Persistent link: https://www.econbiz.de/10003873222
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An examination of frontline cross-functional integration during retail transactions
Arndt, Aaron D.; Karande, Kiran; Landry, Timothy D. - In: Journal of retailing 87 (2011) 2, pp. 225-241
Persistent link: https://www.econbiz.de/10009240254
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The impact of emotional labor in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 5, pp. 670-677
Persistent link: https://www.econbiz.de/10009734832
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Increasing job performance and reducing turnover : an examination of female Chinese salespeople
Rutherford, Brian N.; Wei, Yujie; Park, Jungkun; Hŏ, … - In: Journal of marketing theory and practice 20 (2012) 4, pp. 423-436
Persistent link: https://www.econbiz.de/10009688899
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Understanding multifaceted job satisfaction of retail employees
Chung, Te-lin; Rutherford, Brian; Park, Jungkun - In: International journal of retail & distribution management 40 (2012) 9, pp. 699-716
Persistent link: https://www.econbiz.de/10009614689
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Reducing turnover intention : perceived organizational support for frontline employees
Wang, Qiang; Wang, Chao - In: Frontiers of business research in China : selected … 14 (2020) 1, pp. 104-119
Persistent link: https://www.econbiz.de/10012262391
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An exploratory study of retail sales employees' service sabotage : examining the impact of emotional exhaustion and organizational support
Edmondson, Diane R.; Matthews, Lucy M.; Ward, Cheryl B. - In: Journal of global scholars of marketing science : … 29 (2019) 1, pp. 63-77
Persistent link: https://www.econbiz.de/10012257883
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Impact of core-self evaluation and job satisfaction on turnover intentions : a study of Indian retail sector
Chhabra, Bindu - In: Organizations and markets in emerging economies 9 (2018) 2, pp. 292-310
Attrition is the major problem in the Indian Retail Industry which experienced the attrition rate of 19.4% in FY 2016 according to KPMG Annual Compensation Trends Survey 2017-18. The focus of these organizations is to reduce turnover by focusing on the underlying factors leading to turnover...
Persistent link: https://www.econbiz.de/10012193729