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Impact of Emotional Intelligence and Motivation on Job Satisfaction among 'Mystery Shoppers'

Manivannan, Anand Shankar Raja - 2021

consider EI and its mediation between motivation and job satisfaction. Simple percentage analysis has been used to analyse the … eleven factors of CFA (4 factors for motivation, 5 factors for Emotional Intelligence and 2 factors for job satisfaction … the CFA model fit criteria. It is found that job satisfaction is enhanced only through motivation directly rather than …

Persistent link: https://www.econbiz.de/10013248011

An Exploration of Student Satisfaction with Internship Experiences in Marketing

Gupta, Pola - 2011

Business internships have become increasingly important and popular in students' learning and career preparation. We conducted a study among eighty-eight business interns to understand the level of satisfaction that marketing students experience from completing internships. Using a factor...

Persistent link: https://www.econbiz.de/10013123369

The Influence of Employee Goal Orientations and Employee Self-Efficacy on Perceived Service Quality

Bodouva, Jamie J. - 2016

The purpose of this study is to enhance service quality research by examining whether hotel employees attitudes, motivations and behaviors had an effect on perceived service quality. In the recent years, interests in service marketing and practice have become of great importance. The role of the...

Persistent link: https://www.econbiz.de/10013003327

Internal service quality and external service quality using two versions of SERVQUAL scale : An empirical evidence from five malls in the capital city of Saudi Arabia

Almohaimmeed, Bader M. - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 20 (2019), pp. 158-169

Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...

Persistent link: https://www.econbiz.de/10012020043

Investigating the Strategic Influence of Customer and Employee Satisfaction on Firm Financial Performance

Dotson, Jeffrey; Allenby, Greg M. - 2010

The ability to demonstrate the impact of marketing action on firm financial performance is crucial for evaluating, justifying and optimizing the expenditure of a firm's marketing resources. This presents itself as a formidable task when one considers both the variety and potential influence of...

Persistent link: https://www.econbiz.de/10014216881

The Impact of Training and Development, Job Satisfaction and Job Performance on Young Employee Retention

Nguyen, Cuong - 2021

This study aims to identify and evaluate the relationship between training and development, employee performance, and job satisfaction that affects the retention of youngemployees. The study was carried out in respondents who have known the retention of young employee’s factors in the...

Persistent link: https://www.econbiz.de/10014087176

Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations

Zouni, Georgia; Tsogas, Markos Marios H.; Lykoudi, … - In: International journal of services, economics and management 10 (2019) 4, pp. 357-379

Persistent link: https://www.econbiz.de/10012178955

Successful business operations as a result of good motivation

Jovanović, Nadica; Tankosi´c, Jelena Vapa; … - In: Journal of human resource management : HRM 18 (2015) 1, pp. 40-48

Persistent link: https://www.econbiz.de/10010515277

Effect that influences the relationship between coworkers and the work satisfaction on a metal mechanic company

Garza Cienfuegos, Sandra Patricia de la; Saldaña … - In: Journal of finance and investment analysis 1 (2012) 4, pp. 67-72

between being in team of co-workers with a satisfactory working environment? Maslow (1991) said that motivation is constant …

Persistent link: https://www.econbiz.de/10009746074

High core self-evaluators maintain creativity : a motivational model of abusive supervision

Zhang, Hongping; Kwan, Ho Kwong; Zhang, Xiaomeng; Wu, … - In: Journal of management : JOM 40 (2014) 4, pp. 1151-1174

Persistent link: https://www.econbiz.de/10010354137

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