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Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl; Son, Hee-young - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
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Survey-Feedback in internationalen Organisationen : affektive Einflüsse auf organisationale Einstellungen
Hausmann, Natascha - 2015
Persistent link: https://www.econbiz.de/10011494882
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Measuring exercise involvement among fitness centers' members : is it related with their satisfaction?
Tsitskari, Efi; Quick, Shayne; Tsakiraki, Anastasia - In: Services marketing quarterly 35 (2014) 4, pp. 372-389
Persistent link: https://www.econbiz.de/10010465653
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Integriertes Zufriedenheitsmanagement in Franchisingnetzwerken : theoretische Fundierung und empirische Analyse
Wunderlich, Maren - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002570352
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Does loyalty and satisfaction support customer retention in life insurance sector? : an empirical study
Venkatesan, Ranganathan; Jacob, Jayanth - In: International journal of business excellence 18 (2019) 4, pp. 435-449
Persistent link: https://www.econbiz.de/10012145679
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Complaint management in hospitality organizations : the role of empowerment and other service recovery attributes impacting loyalty and satisfaction
Ogbeide, Godwin-Charles A.; Böser, Stefanie; … - In: Tourism and hospitality research : the surrey quarterly … 17 (2017) 2, pp. 204-216
Persistent link: https://www.econbiz.de/10011711563
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From customer readiness to customer retention : the mediating role of customer psychological and behavioral engagement
Torkzadeh, Samaneh; Zolfagharian, Mohammadali; … - In: European journal of marketing 56 (2022) 7, pp. 1799-1829
Persistent link: https://www.econbiz.de/10013352641
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The consequences of supply chain management : creating value, satisfaction, and differential advantage
Nix, Nancy W. - In: Supply chain management, (pp. 61-76). 2001
Persistent link: https://www.econbiz.de/10001641225
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Steuerung des Mitarbeiterportfolios auf Basis von Mitarbeiterwerten : Entwicklung und Implementierung eines Totalmodells
Gerlach, Ulf - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003918243
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Moderating effect of employee perception of responsible downsizing on job satisfaction and innovation commitment
Tsai, Cheng-Fei; Yen, Yu-Fang - In: International journal of human resource management 31 (2020) 15, pp. 1913-1937
Persistent link: https://www.econbiz.de/10012262725