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Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus - In: Journal of retailing and consumer services 53 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
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Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
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Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus - In: Journal of service theory and practice 33 (2023) 7, pp. 52-72
Persistent link: https://www.econbiz.de/10014448171