Chapter 1: Innovation and Government -- Chapter 2: Innovation Practices -- Chapter 3: Smart Cities -- Chapter 4: Artificial Intelligence -- Chapter 5: From Smart State to Smart Citizen -- Chapter 6: Conclusion -- References -- Appendix.

Public bodies and agencies increasingly seek to use new forms of data analysis in order to provide 'better public services'. These reforms have consisted of digital service transformations generally aimed at 'improving the experience of the citizen', 'making government more efficient' and...

We study the impact of AI on labor markets, using establishment level data on vacancies with detailed occupational information comprising the near-universe of online vacancies in the US from 2010 onwards. We classify establishments as "AI exposed" when their workers engage in tasks that are...