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KMU
Malaysia
13
Quality management
8
Qualitätsmanagement
8
E-commerce
6
Electronic Commerce
6
Taiwan
6
Beziehungsmarketing
5
Dienstleistungsqualität
5
Knowledge management
5
Relationship marketing
5
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Wissensmanagement
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Customer satisfaction
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Kundenzufriedenheit
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Lieferkette
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Thailand
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4
Bibliometrics
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Business process management
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Dienstleistungssektor
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Mobilkommunikation
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Multinationales Unternehmen
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Lin, Binshan
3
Chong, Alain Yee Loong
2
Ooi, Keng-boon
2
Bao, Haijun
1
Chuang, Ta-Tao
1
Rutherford, Matthew W.
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Tan, Boon-in
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International journal of management & enterprise development : IJMED
1
Journal of knowledge management
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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Are TQM practices supporting customer satisfaction and service quality?
Ooi, Keng-boon
;
Lin, Binshan
;
Tan, Boon-in
;
Chong, …
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 410-419
Persistent link: https://www.econbiz.de/10009390054
Saved in:
2
Can e-business adoption be influenced by knowledge management? : an empirical analysis of Malaysian SMEs
Chong, Alain Yee Loong
;
Ooi, Keng-boon
;
Bao, Haijun
; …
- In:
Journal of knowledge management
18
(
2014
)
1
,
pp. 121-136
Persistent link: https://www.econbiz.de/10010342343
Saved in:
3
Owner/Manager characeristics, organisational characteristics and IT adoption in Small and Medium Enterprises
Chuang, Ta-Tao
;
Rutherford, Matthew W.
;
Lin, Binshan
- In:
International journal of management & enterprise …
4
(
2007
)
6
,
pp. 619-634
Persistent link: https://www.econbiz.de/10003588125
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