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The purpose of the present study is to develop a service quality scale by identifying the attributes of internal service quality delivered by small and medium manufacturing enterprises to their supplier units in order to ease their working and improve their delivery performance. 120...
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Purpose: This paper describes the perceived effects of implementing lean production in a Swedish SME contract manufacturer. Especially focused are the effects on, and possible trade-offs between, cost-efficiency and flexibility. Design/methodology/approach: SME suppliers need basic capabilities...
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