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The purpose of the present study is to develop a service quality scale by identifying the attributes of internal service quality delivered by small and medium manufacturing enterprises to their supplier units in order to ease their working and improve their delivery performance. 120...
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Purpose: This paper describes the perceived effects of implementing lean production in a Swedish SME contract …/methodology/approach: SME suppliers need basic capabilities of qualitative production performance which may then be stepping-stones to develop … flexibility. This is a longitudinal single case study of a SME supplier striving to become a system supplier. Two main sources of …
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