high-quality, differentiated and personalized services. They also agree that they are facing specific problems arising from … implementation and the features of networking i.e. cooperation in the small hotel sector in Croatia …

services. Other factors, such as outbound open innovation or those linked with organizational strategy, have less impact, and …

successful business. If quality is what the guests want, demanding and expecting, then this is what a small hotel can offer … faster and easier than big ones.Generally speaking, in the hotel industry, products are produced and consumed simultaneously … standard is hard to achieve. Using a quality system, hotel managers try to eliminate errors and improve the guest's perception …