We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates....

We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates....

Although the subject of "leadership" is a hot topic, it has never attracted much attention in the public sector. Searching for Leadership is the first book to examine the evolving role and leadership of the highest-ranking public servant in Ottawa or in any of Canada's Provinces and Territories,...

The paper considers child poverty in rich English-speaking countries – the US, Canada, Australia, New Zealand, the UK, and Ireland. Do all these countries really stand out from other OECD countries for their levels of child poverty, as is sometimes assumed? And what policies have they adopted...

This paper examines differences in educational achievement between immigrants and natives in ten countries with a high population of immigrant pupils: Australia, Canada, France, Germany, the Netherlands, New Zealand, Sweden, Switzerland, the UK and the USA. The first step of the analysis shows...

Census data for 1990/91 indicate that Australian and Canadian female immigrants have higher levels of English fluency, education (relative to native-born women), and income (relative to native-born women) than do U.S. female immigrants. A prominent explanation for this skill deficit of U.S....