The black-box model of software development outsourcing is prevalent and usually works well. The assumption embedded in this approach is that the vendor can successfully solve a client organization's business problem without either organization having to deeply understand each others' domains....

Using the foundational lens of social exchange theory and communities of practice, proposes a three‐layer Web‐based architecture to facilitate knowledge integration in digital communities. Reviews the limitations of past collaborative filtering mechanisms and presents a prototype and the...