Knowledge is a resource that is valuable to an organization’s ability to innovate and compete. It exists within the individual employees, and also in a composite sense within the organization. According to the resource‐based view of the firm (RBV), strategic assets are the critical...

The purpose of this exploratory case study is to determine how an enterprise can identify and measure a key resource capability (critical knowledge area) to enhance competitive advantage, in the context of the emerging field of knowledge management. On the basis of the literature on resource...

Purpose – To examine the various discourses on “knowledge” and to understand what knowledge means – is it a process of leveraging resources, is it a resource, or is it both – a process and a resource? Further, the purpose of the paper is to propose a framework for knowledge management....

Purpose – There are several strands that cope with particular intangible resources, such as intangible assets, intellectual, human, and organisational capital, data and information, knowledge and capabilities. However, until now there have been no attempts to define and identify all intangible...

Enterprise resource planning (ERP) systems not only have a broad functional scope promising to support many different business processes, they also embed many different aspects of the company’s organizational memory. Disparities can exist between those memory contents in the ERP system and...

Purpose – The aim of this paper is to promote the use of dynamic capabilities as a strategic tool of the highest order in terms of firm management. Design/methodology/approach – The content of the article is developed from a table that offers some insights into the relationship between the...

Purpose – This paper aims to present an interview with Deloitte researcher John Hagel III, the co‐author of The Power of Pull and co‐chairman of the Deloitte Center for the Edge, which conducts research and develops concepts for new corporate growth. Design/methodology/approach – The...