Fischer, Alban - In: Journal of Knowledge Management 15 (2011) 6, pp. 915-927
Purpose – The purpose of this paper is to shed more light on the crucial initiation stage of service innovation in … informal interviews about innovation, learning in client interactions, and knowledge management were held with more than 70 … framework to explain the initiation of service innovation in PSFs. Prior knowledge, alertness and search are identified as bases …