In this age of globalization, to survive, organizations need a good capacity to retain, develop, organize and utilize their knowledge assets. The knowledge of an organization comprises of professional intellect, such as know‐how, know‐why, and self‐motivated creativity; as also the...

Purpose – Knowledge management (KM) involves strategies and processes of identifying, capturing, and leveraging knowledge to enhance competitiveness. The new world of knowledge‐based organizations is distinguished from the organizations of the last millennium by its emphasis on monitoring...