Purpose – This paper aims to provide a systematic framework for organizations to analyze their knowledge reuse processes, and balance codification and personalization within their knowledge strategy according to cost/benefit analysis. Design/methodology/approach – This paper divides...

Organizations continue to struggle with low returns on knowledge management (KM) investments. This paper's goal is to prescribe a KM strategy that maximizes organizational knowledge reuse efficiency (KRE). Knowledge reuse is defined as the totality of all knowledge transfers, from all producers...