The intensity and directions of knowledge flows between different actors are essential determinants in innovation. Knowledge acquisition is needed to find the relevant signals from markets, and knowledge sharing can facilitate benefits from network externalities and collaboration. A deeper...

Purpose – This study aims to identify the organizational antecedents of intra‐organizational customer knowledge dissemination in the context of key account management (KAM). Design/methodology/approach – The data were collected from large industrial companies in Finland by means of a...