Purpose – This study aims to test the validity of a knowledge work typology proposed by Davenport. Although this typology has been referenced extensively in the literature, it does not appear to have been empirically validated. Design/methodology/approach – The typology was tested through a...

Purpose – The knowledge economy and the knowledge work that fuels it have created much debate in relation to the types of workers it requires and how they should be managed. The central issue is that “knowledge workers” are only valuable while possessing a body of knowledge to utilise in...