The role of ICT accessibility in enhancing regional innovation through knowledge and information exchange is a recently popular and controversial topic in regional science. Opposing views exist, related to the bigger or lesser importance of geographical proximity in knowledge exchange in an age...

Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...