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The impact of national cultures on structured knowledge transfer

Chen, Jihong; Sun, Peter Y. T.; McQueen, Robert J. - In: Journal of knowledge management 14 (2010) 2, pp. 228-242

Persistent link: https://www.econbiz.de/10003987926

Building script-based tacit knowledge in call centre trainees

McQueen, Robert J.; Chen, Jihong - In: Knowledge management research & practice : KMRP 8 (2010) 3, pp. 240-255

Persistent link: https://www.econbiz.de/10008660463

Knowledge transfer and knowledge building at offshored technical support centers

Chen, Jihong; McQueen, Robert J.; Sun, Peter Y. T. - In: Journal of international management 19 (2013) 4, pp. 362-376

Persistent link: https://www.econbiz.de/10010225874

Accelerating tacit knowledge building of client-facing consultants : can organizations better support these learning processes?

McQueen, Robert J.; Janson, Annick - In: The learning organization : TLO ; the international … 23 (2016) 4, pp. 202-217

Persistent link: https://www.econbiz.de/10011595226

The relationship between face to face social networks and knowledge sharing : an exploratory study of manufacturing firms

Al Saifi, Said Abdullah; Dillon, Stuart; McQueen, Robert J. - In: Journal of knowledge management 20 (2016) 2, pp. 308-326

Persistent link: https://www.econbiz.de/10011522309

The impact of national cultures on structured knowledge transfer

Chen, Jihong; Sun, Peter Y.T.; McQueen, Robert J. - In: Journal of Knowledge Management 14 (2010) 2, pp. 228-242

Purpose – The purpose of this paper is to explore the impact of national culture on the structured knowledge transfer from a US‐based (onshore) technical support center to an offshore support center in China. Design/methodology/approach – The research was conducted as an interpretive case...

Persistent link: https://www.econbiz.de/10014880002