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Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...
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"This book expands the fields of management, knowledge management, organizational development and learning. It facilitates in bench marking global practices in knowledge management but help the organizations to develop effectively and efficiently. It will also aid the institutions of management...
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"This book expands the fields of management, knowledge management, organizational development and learning. It facilitates in bench marking global practices in knowledge management but help the organizations to develop effectively and efficiently. It will also aid the institutions of management...
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"This book expands the fields of management, knowledge management, organizational development and learning. It facilitates in bench marking global practices in knowledge management but help the organizations to develop effectively and efficiently. It will also aid the institutions of management...
Persistent link: https://www.econbiz.de/10012392918