Purpose – The purpose of this paper is to investigate how knowledge is currently being collected, distributed, managed and the perspective of knowledge management's (KM) strategic significance to performance within a broad range of Hong Kong organizations. Design/methodology/approach – A...

For almost 20 years, Knowledge Management projects hit various domains. This paper focuses on selected tools now of general practice and becoming popular among the practitioners. Originally out of the Information Science labs, the tools introduced here have been proved tested efficient and...

Purpose – This research paper aims to explore how intranet mechanisms for knowledge transfer in a multinational automotive company can be improved with the inclusion of a human interface, specifically a resident engineer. A resident engineer is an assembly line employee who spends the majority...

One hundred and seventy‐nine heads of sales or direct marketing departments in large UK companies across five industry sectors completed mail questionnaires concerning the knowledge management (KM) practices employed by their firms. The extents of the KM systems operating within sample...