The purpose of this study is to evaluate a customer relationship management (CRM) model based on telecom customers' experiences with the company's services. For this purpose, this study examines how the influence of organizational commitment(OC) and knowledge management (KM) on customer...

Start-ups are built by the charismatic leaders with innovative ideas, creativity, and distinguished expertise. However, they face huge challenges for growth and survival in an uncertain and competitive business eco-system. The aim of the present study is to examine the effect of entrepreneurial...

The inter-firm technology transfers within collaborative joint ventures (JVs) have often involved close tradeoffs between the willingness of technology supplier to transfer a considerable amount of their technologies to technology recipient, degree of protection of the proprietary technology,...

The main objective of this paper is to empirically examine the moderating effect of size of MNCs on the relationships between knowledge characteristics: tacitness, complexity and specificity and two distinct dimensions of degrees of technology transfer: degrees of tacit and explicit knowledge in...

The current issue on inter-firm technology transfer in the developing countries is centered on the efficiency and effectiveness of the transfer process by the Multinationals (MNCs). Thus, organizations in the developing countries are striving hard to collaborate, learn and internalize their...