Purpose – The purpose of this article is to explore and propose a way of using power as a theoretical anchor to investigate the information behaviour of people in work roles. Design/methodology/approach – The paper reviews literature on power relevant to the information disciplines. Various...

Das Lehrwerk konzentriert sich auf die Beschaffung externer Informationen und deren Aufarbeitung und Bereitstellung in betrieblichen Informationssystemen. Es geht um ";knowledge Management";, um Nutzbarmachen externen Wissens in Unternehmen und anderen Organisationen.

Purpose – Knowledge assets are a critical basis of competition, but knowledge management (KM) often fails to deliver in effectively growing the value of these assets. This paper aims to lay out four shifts required to make knowledge management more effective. Design/methodology/approach –...

One of customer relationship management (CRM) activities involves soliciting customer feedback on product and service quality and the resolution of customer complaints. Inevitably, companies must deal with large number of CRM messages from their customers either through e‐mails or from work...

Purpose – Knowledge capture from experts is important when that knowledge is of value, scarce, and threatened by loss, as is the case with the expected departure of “baby boomers” from the workforce. This paper seeks to provide a theoretically grounded, practical methodology for initial...

Purpose – The paper shows how access to knowledge can be enhanced by using a set of innovative approaches and technologies based on the semantic web. Design/methodology/approach – Emerging trends in knowledge access are considered followed by a description of how ontologies and semantics can...

Purpose – The purpose of this paper is to provide an understanding of the WEB 2.0 phenomenon and its implications on knowledge management; thus, in order to learn whether using WEB 2.0 concepts and tools can yield better assimilation of knowledge management in organizations....

Purpose – The purpose of this paper is to discuss the potential of Web 2.0 technologies for knowledge management and to explore how corporate governance models influence the adoption of Web 2.0 for organisational learning and knowledge exchange. Design/methodology/approach – The paper begins...

Invocations of pure and applied science journals in the Web were analysed, focussing on commercial sites, in order to assess whether the Web can yield useful information about university‐industry knowledge transfer. On a macro level, evidence was found that applied research was more highly...