A model is introduced that integrates workforce knowledge management with the technology upgrade decision to provide a holistic view of how to manage dynamic knowledge-based resource capabilities. The levels of workforce knowledge and technology capability are measured in relation to their...

We consider a manager who invests in knowledge development of a product and a process design team as well as knowledge transfer between teams throughout a new product development (NPD) project. Knowledge development at a particular time (e.g., prototyping and experimentation) increases a...