This paper suggests that social media may be useful for knowledge sharing because they are leaky pipes for communication - the directionality and content of a particular message is visible to people not involved in it. However, social media are only useful for knowledge sharing if some people...

This paper offers a grounded theory of communication visibility based on a field study of the implementation of a new enterprise social networking site in a large financial services organization. The emerging theory suggests that once invisible communication occurring between others in the...

This article explores why it is often difficult for organizations to capture, store, and share employees’ individually held expertise. Drawing on studies of the social construction of expertise and theories of transactive memory systems and self-presentation in computer-mediated environments,...